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WHAT IS FIRST CALL RESOLUTION (FCR)?
First Call Resolution (FCR) is a performance metric and a core principle in customer service management. Its aim is to resolve a customer's problem or query in the initial contact...
HOW AI IMPACTS CONTACT CENTER OPERATIONS
In today's digital age, Artificial Intelligence (AI) is playing an increasingly significant role in various industries, including contact centers. With its ability to automate...
HOW CONTACT CENTERS PROTECT DATA
Contact centers play a vital role in providing customer support and handling sensitive information across various industries. As the volume of customer data continues to grow,...
THE ROLE OF VOIP IN THE HEALTHCARE INDUSTRY
As we delve into the digital age, it's crucial for you, as a healthcare provider, to harness the potential of technology to enhance patient care. One such innovative technology...